Get in Touch With Us

This page tells you how to reach the editorial team behind Online Casino Sites, what we can realistically help with, and where to go when the answer has to come from someone else — a casino's own support desk, a state regulator, or a support organization. We research and publish reviews of US online casinos; we do not operate casinos, hold player funds, or process payouts.

The fastest route is email: [email protected]. Please include the casino name, the state you were playing from, and the date something happened. Those three details cut the back-and-forth in half.

Before you write: is this a question for us or for the casino?

Most messages we get fall into one of two buckets, and only one of them ends with us being useful.

Your situation	Who can actually resolve it
Your withdrawal is pending and you want it released	The casino's support team first, then the licensing regulator in your state if it stalls
Your account is locked pending KYC or identity verification	The casino — only they can review your documents
You want to self-exclude or set a deposit limit	The casino's responsible gambling tools, or your state's self-exclusion program
A bonus term on our page looks wrong or out of date	Us — send the link and we will re-check it
You don't understand a wagering requirement or cashout cap	Us — we'll explain it in plain terms
You want to know whether a site is licensed where you live	Us for general guidance, your state gaming authority for the definitive answer

What we can help with

• Corrections. Bonus percentages, minimum deposits, withdrawal limits and payment methods change without notice. If a figure on our site no longer matches what the casino publishes, tell us and we will verify it against the operator's own terms and update or remove the claim.
• Explaining terms. Playthrough multipliers, maximum bonus bets, bonus expiry windows, cashout caps, RTP and slot volatility — if a concept on our pages is unclear, ask and we will walk through it.
• Pointing you to the right complaints route. We can explain the usual order: operator support, operator formal complaint, then the state regulator or the licensing body named in the casino's footer.
• Story and coverage suggestions. Payment methods you want tested against published terms, a game category we have ignored, a state rule change we missed.
• Commercial and editorial enquiries. Introduce yourself and say plainly what you are proposing.

What we cannot do

• Release, speed up or guarantee a withdrawal. We hold no accounts and have no access to any operator's back office.
• Overturn a voided bonus, a confiscated balance or a closed account.
• Verify your identity, approve source-of-funds documents, or intervene in a KYC review.
• Tell you that any casino is completely safe. No operator is, and we will not say otherwise.
• Give legal or tax advice about gambling in your state.
• Offer gambling as a way to make money or fix a financial problem. If that is where you are, please read the support section further down before you write to us.

How commercial relationships work here

We should be upfront, since you may be writing to us about a listing. Some links to casinos on this site are commercial, and the publisher may earn a commission when a reader signs up. That arrangement does not buy a position, a rating or a favorable write-up. Rankings come from our own review process, and we publish limitations alongside strengths for every operator we cover — including the ones at the top.

If you believe a listing reads like an advertisement rather than a review, say so in your message and quote the line. That is exactly the kind of feedback that gets acted on.

Messages about specific operators we list

Readers most often write about the casinos at the top of our rankings, so here is what we can and cannot address for each, and the conditions we always ask you to check before you contact anyone.

Raging Bull

Our top-rated listing, and the one that generates the most bonus questions — mainly because the headline is large. The advertised offer is 410% up to $10,000 plus 50 free spins, and the size of that figure is precisely why the terms matter more than the number. Match bonuses of this scale almost always carry a playthrough requirement, a maximum bet while bonus funds are active, and in many cases a cap on what you can cash out from the bonus portion. Before you email us asking why a withdrawal was reduced, pull up the promotion terms and check those three items. The limitation worth stating plainly: a 410% headline tells you nothing about how much of it you can convert to withdrawable cash, and a high-percentage match with a tight cashout cap can be worth less in practice than a smaller, cleaner offer. We can help you read the terms; we cannot change them.

Magician Bet

Listed second, and included because of the structure rather than the size: 101% with no wagering. A no-wagering bonus removes the single biggest source of reader complaints we see, since there is no playthrough multiplier standing between you and a withdrawal. It is the offer type we recommend readers understand first. The drawback is the trade-off inherent in the format — no-wagering promotions are typically smaller, and they usually come with their own conditions such as minimum deposit thresholds, time limits on when the credit must be used, or restrictions on eligible games. "No wagering" is not the same as "no conditions," and if a message to us starts with that assumption, checking the promotion page will usually answer it faster than we can.

Slots of Vegas

Third on the list, with a 375% bonus plus 50 free spins on Cash Chaser. It earns its place here because the free spins are tied to a named game, which is a detail readers routinely miss and then write to us about. Game-specific spins cannot be moved to a slot you prefer, and winnings from them are frequently treated as bonus funds subject to their own playthrough and expiry. The limitation: a game-locked spins package is only valuable if you actually want to play that title, and the headline match percentage sits on top of the same wagering questions as any other large deposit bonus.

Uptown Aces

Fourth, advertising 600% for new players — the largest percentage in our list, and for that reason the one we most often ask readers to slow down on. A percentage this high is usually balanced by lower maximum cashout limits, stricter maximum bet rules, or a narrower set of qualifying games. New-player eligibility also means one bonus per person, household and payment method in most cases. If you are comparing it with the offers above, compare the caps and the playthrough, not the headline.

How the money side works, and what we can tell you about it

We cannot see your account, but we can explain the mechanics that most contact messages turn on.

1. Getting started costs something. Every deposit bonus in our list requires you to fund the account first. A match bonus is not free money — it is credit attached to your own deposit, with conditions. Minimum deposits vary by operator and by payment method; check the cashier page, not the promotion banner.
2. Paying in. Debit cards are the most widely accepted method at US-facing casinos. Credit card deposits are accepted by some operators but declined by many issuing banks, and can be treated as a cash advance with a fee. ACH transfers and direct bank transfers are common where the operator is licensed in your state. E-wallets, including PayPal, appear at some licensed operators and not others — availability differs by state and by casino, so verify it in your own account rather than assuming.
3. Getting paid out. Withdrawal methods are usually narrower than deposit methods, and many operators require you to withdraw back to the method you deposited with. Minimum withdrawal amounts, per-transaction and monthly withdrawal limits, and any processing fee are set by the casino and should be listed in its banking terms.
4. Timing. Casino withdrawal times normally include an internal review period before the payment is sent, and then the rail's own settlement time on top. Advertised speeds are marketing figures, not results we have measured. Your first withdrawal is typically the slowest because it triggers verification.
5. Verification. Expect KYC checks — photo ID, proof of address, and sometimes proof of the payment instrument. Larger or unusual balances can trigger source-of-funds checks. Submitting clear documents early is the single most effective thing you can do to avoid a delayed payout.

The games and product lines our coverage refers to

If your question is about a specific category, it helps to say which. Our reviews are organized around the same groupings the casinos use: slots, including progressive jackpot titles where a shared prize pool builds across players; table games such as blackjack, roulette and baccarat, which are software-dealt and run on random number generators; and live dealer rooms, where a human dealer is streamed in real time and betting windows are timed. RTP and volatility figures we quote come from the game supplier or the operator's published information, and they describe long-run averages, not what any single session will do.

Several operators in our list also run other product lines beside the casino. BetUS, for example, is a sportsbook brand as well as a casino, and sports betting works differently: odds rather than RTP, settlement after an event concludes, and bonus terms expressed in odds thresholds instead of playthrough multipliers. Card Crush, Zumba Cards and Amazon Jackpots operate on a coin-based model where rewards are denominated in coins or Sweeps Coins rather than dollars — Zumba Cards advertises a 250% deposit bonus up to 250 SC, and Amazon Jackpots advertises 4 posters plus 40 free SC and a bonus wheel for a $20 purchase, which is a purchase, not a giveaway. Redemption rules for coin balances differ substantially from cash withdrawals, so tell us which model you are asking about. Bets.FM advertises a 225% deposit bonus up to 1 BTC plus 225 free spins, which is a crypto-denominated offer and carries conversion and volatility considerations a dollar bonus does not. Slots and Casino advertises 500% up to $2,500 across three deposits — a staged structure, meaning the headline total is only reached if you fund the account three separate times.

Eligibility, licensing and where a complaint really goes

Online casino gambling in the US is regulated at the state level, not federally. That means legal availability, who may register, and which consumer protections apply all depend on where you are physically located when you play. A site accepting sign-ups from your state is not the same thing as being authorized to serve players there — those are different questions, and only the second one gives you a regulator to appeal to. You must be at least 21 in most states that license online casino play, and operators are required to verify age and location.

We can help you work out which authority is relevant, but we are not a regulator, an ombudsman or a dispute service, and we have no power to compel any operator. The usual escalation order for a withdrawal dispute is: operator support, then the operator's formal complaints procedure in writing, then the licensing body identified in the casino's terms or footer. Keep timestamps, screenshots and transaction references from the start — complaints with evidence move; complaints without it usually do not.

For a different regulatory picture, our guide to casinos outside the GamStop scheme in the UK explains how self-exclusion obligations work under another jurisdiction's rules.

If gambling has stopped being fun

Please do not wait to hear back from us. Licensed operators offer self-exclusion, deposit limits and loss limits inside your account settings, and many states run their own self-exclusion registers. Blocking software installed on your devices adds another layer. In the US, the National Council on Problem Gambling operates a confidential helpline at 1-800-522-4700, available 24 hours a day by call or text. If you mention a gambling-related concern in your message, we will respond with support information and nothing promotional.

What happens after you email

A person reads it. We aim to reply within two business days, and longer if your message needs us to re-verify terms against an operator's published information. Correction requests are prioritized — if something we published is wrong, we want it fixed before another reader relies on it.

Our accuracy checks are research-based: we compare what a casino advertises with what its own terms and banking pages state, and we date our findings so you can judge how current they are. This page was last reviewed on Sep 25, 2026 by Alyssa Griffin. We do not claim to have deposited, played or withdrawn at the casinos we list, and we do not present editorial ratings as customer review scores.

If you are not sure whether your question is one for us, send it anyway. If we cannot answer it, we will tell you who can.